01
Dispatch starts the record
Call details and the unit response create the first chapter.
How LifelineIQ works
The call history follows every handoff.
Dispatch starts the record. Crews add the clinical story. Reviewers, billers, supervisors, and leaders keep working from it as responsibility changes.
Current workflowDispatch workspace
Follow the record
Dispatch starts it. The rest of the agency adds to it.
Dispatch details reach the crew. The clinical story reaches the biller. The chief can open the records behind the number.
02
The crew documents care
The chart carries the clinical story into QA and billing.
03
Billing works the claim
The biller can see the chart, payer history, and prior follow-up.
04
The result comes back
Leaders can trace the outcome to the records that produced it.
How the system is organized
Different teams. Same underlying story.
Each team gets the screen and terminology it needs. LifelineIQ carries the source record, ownership, and history between them.
01
Enter it where it happens
Dispatch starts the call. Crews add care. Each team contributes to the same history instead of creating another copy.
02
Carry the source with it
A reviewer can reach the chart. A biller can see the documentation. A leader can open the records behind a trend.
03
Make the handoff obvious
The current owner, waiting reason, due date, and next step travel with the work.
04
Let leaders follow the trail
Agency-wide signals lead back to the calls, people, claims, or assets that need attention.
Revenue starts before the claim
Billing begins with the call and chart already in view.
The claim opens with the chart, coverage, review history, payer activity, patient communication, and current balance close at hand.
01Home
Start the shift with the work that needs you
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02Dispatch
Keep calls, units, and coverage on the same board
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03Chart
Document care once and carry it into review and billing
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04MIH
Keep the patient story going after the 911 call
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05Fire
Take a NERIS report from the scene through acceptance
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06Quality
Turn a chart review into coaching and follow-up
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07Safety
Follow a safety report through investigation and closeout
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08Compliance
Know what is current, what expires next, and who owns it
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09Security
Record the event once and keep the follow-up with it
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10People
Plan the shift with the people record close at hand
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11Education
Tie learning, skills, and readiness to the employee record
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12Community
Keep the relationship after the event or grant is over
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13Patients
Give every encounter the patient history behind it
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14Revenue
Work the claim with the chart and payer history beside it
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15Maintenance
Know which vehicles and stations are ready for service
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16Inventory
Move supplies from stockroom to truck and keep the count current
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17IT
Handle the ticket with the device and station history attached
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18Insight
Ask an agency question and open the records behind the answer
View module →Show us the handoffs in your operation.
We will follow them through the current product and show what each team receives.